We collect information you provide directly to us. For example, we may collect information when you create an account with One Transcriber, fill out a form, create a project, upload content, request support, send us an email, or otherwise communicate or interact with us. The types of information we collect may include your name, email address, postal address, password, demographic information, voice, image, and other information you choose to provide.
When you access or use the One Transcriber Service, we may automatically collect information about you, including: Log Information - We log information about your use of the One Transcriber Service, including how you use the Software, the transcription session duration, access times, pages viewed, duration of time for which you viewed a page, your IP address and the page you visited before navigating to the One Transcriber Service; Information Collected by Cookies and Other Tracking Technologies - we use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to better understand how the One Transcriber Service is used and improve the One Transcriber Service and your experience.
When you create an Account, you may provide information that could be Personal Information, such as your username, password and email address. You acknowledge that this information may be personal to you, and by creating an account on the Services and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. We may use your contact information to send you messages about our Services. You may unsubscribe from these messages through your Account settings or by clicking on the unsubscribe link included at the bottom of marketing emails, although we, regardless, reserve the right to continue sending you non-marketing emails, such as emails about your accounts and our business dealings with you.
When you use the One Transcriber Software and Services, you generate information pertaining to your use, including timestamps, such as access, transcription sessions starting / ending, consumption and usage of transcription minutes, software use information, interactions with our team, and transaction records.
We do not collect financial information. However, we receive transaction information from our payment processor Stripe
We may use information we collect from you for various purposes, including:
We use your audio data streaming played by your PC, usage information and platform information in order to provide you with the Services. In addition, we use your communication information to facilitate support (e.g. retrieval of a forgotten password). We do so in accordance with our contractual obligations to you in order to provide you with the Services.
If you contact us, we will use your contact information to communicate with you and, if applicable, your usage information to support your use of the Services.
We use information we automatically collect or generate about you when you use the Services, to analyze the use of and improve our Services. We train the artificial intelligence technology on aggregated, de-identified audio recordings. Only with your explicit permission will we manually review certain audio transcription to further refine our model training data.
It is in our legitimate interest to protect our interests by (1) monitoring the use of the Services to detect fraud or any other user behavior which prejudices the integrity of our Services, (2) taking steps to remedy aforementioned fraud and behavior, (3) defending ourselves against legal claims or disputes, and (4) enforcing our terms and policies. When doing so, we will process the Personal Information relevant in such a case, including information you provide us, information we automatically collect about you, and information which is provided to us by third parties.
Your Account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer, phone, and browser or other device by signing off after you have finished accessing your Account. We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We otherwise store all of our information using industry-standard techniques. We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Information that we collect and maintain. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security and we do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise.
One Transcriber stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted.
Should you ever decide to delete your Account, you may do so by emailing firstname.lastname@example.org. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account.When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and any file or other data which contain Personal Information will be permanently deleted.
In certain circumstances you have the following rights in relation to your Personal Information that we hold.
Access. You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.
Correction. You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.
Object to processing. You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest or if we are processing your Personal Information for direct marketing purposes.
Restrict processing. You have a right in certain circumstances to stop us from processing your Personal Information other than for storage purposes.
Withdraw consent. You have the right to withdraw any consent you previously applied to us. We will apply your preferences going forward, and this will not affect the lawfulness of processing before your consent was given.
One Transcriber complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks (“Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, United Kingdom and Switzerland to the United States in reliance on Privacy Shield. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us.
Where required, we will update this Policy from time to time. When we do so, we will make it available on this page and indicate the date of the latest revision. Please check this page frequently to see any updates or changes to this Policy.